All Systems Operational

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Welcome to TrustBuilder MFA status page. This status page is dedicated to the previously known as inWebo services.

Uptime over the past 90 days. View historical uptime.
Tokens Operational
90 days ago
100.0 % uptime
Today
Browser Tokens Operational
90 days ago
100.0 % uptime
Today
Mobile Tokens Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
SAML Operational
90 days ago
100.0 % uptime
Today
Radius Operational
90 days ago
100.0 % uptime
Today
OIDC Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
User Selfcare Operational
90 days ago
100.0 % uptime
Today
Backend Operational
90 days ago
100.0 % uptime
Today
Logs Operational
90 days ago
100.0 % uptime
Today
Databases Operational
90 days ago
100.0 % uptime
Today
HSM Operational
90 days ago
100.0 % uptime
Today
Authenticator Operational
90 days ago
99.88 % uptime
Today
Authenticator Desktop Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 26, 2026

No incidents reported today.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Notification issue with desktop applications (Mac, Linux & Windows)
Resolved - This incident has been resolved.
Feb 13, 16:07 CET
Monitoring - A documentation is available online: https://docs.trustbuilder.com/mfa/known-issue-authenticator-desktop-javascript-error

The issue is contained and users can solve the issue by themselves.
Feb 13, 15:11 CET
Identified - 🟢 Solution de contournement identifiée (Workaround)

Description
Une solution temporaire efficace a été identifiée pour résoudre l'erreur au lancement et l'absence de notifications: supprimer le fichier config.json, puis relancer l'application.

Voici le chemin d'accès au dossier selon le système d'exploitation (remplacer [UserName] par votre nom d'utilisateur) :

- Windows (Microsoft Store) :
C:\Users\[UserName]\AppData\Local\Packages\inWebo.inWeboAuthenticator6_w5tsbdy5jdsxj\LocalCache\Roaming\Authenticator 6

- Windows (Installation directe .exe/.msi) :
C:\Users\[UserName]\AppData\Roaming\Authenticator 6

- macOS :
/Users/[UserName]/Library/Application Support/Authenticator 6

- Linux :
/home/[UserName]/.config/Authenticator 6/

Nos équipes travaillent actuellement sur un correctif définitif.
Feb 13, 12:42 CET
Update - We are continuing to investigate this issue.
Feb 13, 11:30 CET
Investigating - 🔴 Symptômes
- Erreur au lancement : Une pop-up ou un message d'erreur apparaît immédiatement à l'ouverture de l'application.
- Dysfonctionnement des notifications : Aucune notification (push ou in-app) n'est reçue ou affichée.

🛠 Solution de contournement (Workaround)
Pour continuer à utiliser l'application, l'utilisateur doit suivre cette procédure manuelle :
- Ignorer l'erreur : Fermer la fenêtre/pop-up d'erreur au démarrage.
- Action manuelle : Lors d'une authentication, valider l'option "Accept pending operation": https://docs.trustbuilder.com/mfa/trustbuilder-authenticator-desktop-app#TrustBuilderAuthenticator-Desktopapp-Retrievependingoperations
Feb 13, 11:26 CET
Feb 12, 2026

No incidents reported.

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