All Systems Operational

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Welcome to TrustBuilder MFA status page. This status page is dedicated to the previously known as inWebo services.

Uptime over the past 90 days. View historical uptime.
Tokens Operational
Browser Tokens Operational
Mobile Tokens Operational
Connectors Operational
API Operational
SAML Operational
Radius Operational
OIDC Operational
Websites Operational
Admin Console Operational
User Selfcare Operational
Backend Operational
Logs Operational
Databases Operational
HSM Operational
Authenticator Operational
Authenticator Desktop Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 16, 2026

Push notifications unavailable on Authenticator desktop applications
Resolved - This incident has been resolved.
Oct 16, 18:51 CEST
Monitoring - Since this morning, the Authenticator desktop applications for Windows, macOS, and Linux have been unable to connect to Google Firebase Cloud Messaging (FCM). As a result, push notifications are not being delivered on desktop. Only notifications are affected. Users can still authenticate via opening the application and selecting Pending operations.

Mobile applications are not affected and continue to work normally.
Our initial analysis points to a recent change in Firebase Cloud Messaging, specifically in how legacy receiver modules process push notification encryption headers.

Our team is working urgently on a fix and preparing a new release of the desktop applications to restore service as quickly as possible.

We will post another update as soon as more information is available.
Oct 16, 16:06 CEST
Identified - Since this morning, the Authenticator desktop applications for Windows, macOS, and Linux have been unable to connect to Google Firebase Cloud Messaging (FCM). As a result, push notifications are not being delivered on desktop.

Mobile applications are not affected and continue to work normally.

Our initial analysis points to a recent change in Firebase Cloud Messaging, specifically in how legacy receiver modules process push notification encryption headers.

Our team is working urgently on a fix and preparing a new release of the desktop applications to restore service as quickly as possible.
We will post another update as soon as more information is available.
Oct 16, 11:40 CEST
Investigating - We are observing degraded performance and an increase in errors on the authentication service.
- Impact: A small percentage of users may encounter login error messages or prolonged wait times when attempting to sign in or access services that require re-authentication.
- Action Required by User: We recommend retrying the login if you encounter an error.

Our teams are working with the highest priority to diagnose and resolve this incident. We will provide a further update as soon as the root cause is confirmed.
Oct 16, 10:16 CEST

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Scheduled infrastructure update
Completed - The scheduled maintenance has been completed.
Oct 5, 12:17 CEST
Verifying - Verification is currently underway for the maintenance items.
Oct 5, 11:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 11:00 CEST
Scheduled - We will be performing scheduled maintenance on our infrastructure to improve service stability and security.

While the service will remain fully available, some users may encounter sporadic authentication errors during operations.

Please note that this impact is contained and monitored by our engineering teams to ensure it stays within acceptable limits.
Oct 2, 10:36 CEST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

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