Service degradation during database maintenance

Incident Report for TrustBuilder MFA

Resolved

A service degradation was experienced on 2026-02-05 during a planned, off-hours database maintenance window. The incident was directly attributable to an index creation operation on a large table, which caused significant database performance degradation, specifically leading to a degraded notification service. The total duration of the service impact was 80 minutes, with a severity rating of P2 for all

Posted Feb 05, 2026 - 00:05 CET