Potential Authentication Errors

Incident Report for TrustBuilder MFA

Resolved

This incident has been resolved.
Posted Nov 27, 2025 - 17:41 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 27, 2025 - 16:58 CET

Update

We are seing an increase number of authentication errors when using mobile authentication.
Posted Nov 27, 2025 - 16:39 CET

Investigating

We are observing degraded performance and an increase in errors on the authentication service.
- Impact: A small percentage of users may encounter login error messages or prolonged wait times when attempting to sign in or access services that require re-authentication.
- Action Required by User: We recommend retrying the login if you encounter an error.
Posted Nov 27, 2025 - 16:30 CET
This incident affected: Websites (Admin Console, User Selfcare), Tokens (Browser Tokens, Mobile Tokens), Connectors (API, SAML, Radius, OIDC), and Backend (Logs, Databases, HSM).
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