A fix has been implemented and we are monitoring the results.
Posted Nov 26, 2025 - 14:10 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 26, 2025 - 12:37 CET
Investigating
We are observing degraded performance and an increase in errors on the authentication service. - Impact: A small percentage of users may encounter login error messages or prolonged wait times when attempting to sign in or access services that require re-authentication. - Action Required by User: We recommend retrying the login if you encounter an error.
Our teams are working with the highest priority to diagnose and resolve this incident. We will provide a further update as soon as the root cause is confirmed.
Posted Nov 26, 2025 - 12:36 CET
This incident affected: Websites (Admin Console, User Selfcare), Tokens (Browser Tokens, Mobile Tokens), Connectors (API, SAML, Radius, OIDC), and Backend (Logs, Databases, HSM).