Since this morning, the Authenticator desktop applications for Windows, macOS, and Linux have been unable to connect to Google Firebase Cloud Messaging (FCM). As a result, push notifications are not being delivered on desktop. Only notifications are affected. Users can still authenticate via opening the application and selecting Pending operations.
Mobile applications are not affected and continue to work normally. Our initial analysis points to a recent change in Firebase Cloud Messaging, specifically in how legacy receiver modules process push notification encryption headers.
Our team is working urgently on a fix and preparing a new release of the desktop applications to restore service as quickly as possible.
We will post another update as soon as more information is available.
Posted Oct 16, 2026 - 16:06 CEST
Identified
Since this morning, the Authenticator desktop applications for Windows, macOS, and Linux have been unable to connect to Google Firebase Cloud Messaging (FCM). As a result, push notifications are not being delivered on desktop.
Mobile applications are not affected and continue to work normally.
Our initial analysis points to a recent change in Firebase Cloud Messaging, specifically in how legacy receiver modules process push notification encryption headers.
Our team is working urgently on a fix and preparing a new release of the desktop applications to restore service as quickly as possible. We will post another update as soon as more information is available.
Posted Oct 16, 2026 - 11:40 CEST
Investigating
We are observing degraded performance and an increase in errors on the authentication service. - Impact: A small percentage of users may encounter login error messages or prolonged wait times when attempting to sign in or access services that require re-authentication. - Action Required by User: We recommend retrying the login if you encounter an error.
Our teams are working with the highest priority to diagnose and resolve this incident. We will provide a further update as soon as the root cause is confirmed.
Posted Oct 16, 2026 - 10:16 CEST
This incident affected: Websites (Admin Console, User Selfcare), Tokens (Browser Tokens, Mobile Tokens), Connectors (API, SAML, Radius, OIDC), Backend (Logs, Databases, HSM), and Authenticator (Authenticator Desktop).